I'm sorry that you are having trouble with your purchase. Unfortunately, we are the distributor and did not ship your item. Please call the retailer where you purchased your item and they will be able to help you. (Refer them to the appropriate customer service phone number on the right).
Brands & Retailers
Cook's Companion - ShopHQ - 1-800-676-5523
Cook's Tradition - ShopHQ - 1-800-676-5523
the GreenKnife (ceramic knife) - ShopHQ - 1-800-676-5523